Frequently Asked Questions (FAQs)

Monday – Friday 7.30am to 6pm

  • At least a full change of clothes that are appropriate for the weather conditions at that time. Each child has assigned their own peg so bags can be left, however we do ask that you avoid plastic or drawstring bags.
  • Sun hats, wellington boots, hats scarves and an outdoor coat. Please ensure all items are clearly labelled with your child’s full name.
  • A comforter if your child has one.
 

The nursery is closed at All bank holidays and for a one week period between Christmas and New Year. Fees are however payable for 52 weeks of the year.

The adult child ratios is maintained at all times, this is as follows
0-2 Years 1 adult: 3 Children
2-3 Years 1 adult: 4 Children
3-5 Years 1 adult: 8 Children
 

We request that a minimum of 2 days per week is required in attendance for your child/ children. This enables the child to fit into a more structured routine and helps with the settling in process. This time can also be split up into four half days?

Tax credits if eligible are paid directly to the parents, if you require any further information visit www.hmrc.gov.uk/taxcredits

The Nursery has CCTV fitted at the front entrance to the building as this is our only available access. Any unfamiliar faces will be challenged and parent/ carers are asked to provide a password upon enrolment of their child in the event of somebody else collecting them. A rigorous recruitment and selection policy is followed upon the employment of new staff whilst all staff is subject to an enhanced DBS. Mobile phones are not to be used in or around the rooms of children, whilst we also have a written register of all staff, children and visitors to be aware of who is on the premises at all times.

Only the management team can administer any medication, all medication must be prescribed by a Doctor with your child’s name correctly and clearly stated medication will be refused by the Management team if not prescribed. Any prescribed medicines will result in your child to not attend for the first 24 hours upon receipt of the prescription. If your child does become unwell throughout the day you will be contacted, for children who have a high temperature emergency Calpol will be given, you will be required to sign a consent form upon enrolment of your child to give your permission.

Your child becomes eligible for a free Government Early Years Education Funded place from the start of the school term after their third birthday. This means that most three year olds will be able to start a free nursery place in the September, January or April following their third birthday.
Your child’s birthday must be before:
• 31 March will be eligible for free nursery education from the Summer Term (April)
• 31 August will be eligible for free nursery education from the Autumn Term (September)
• 31 December will be eligible for free nursery education from the Spring term (January)
These are the cut off dates.
 
 Your child is eligible to receive 15 hours free funding for a period of 38 weeks of the year.
Parents do not need to apply for the funding. Each term the nursery provider claims on behalf of the parents for the number of sessions their child will be attending and the Local Authority will then pay the funding directly to the provider.
The funding is not paid directly to parents. Your fees will be reduced to reflect the number of free hours you wish your child to receive.